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Job Details: Chief Business Strategy Officer

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Industry SectorBusiness Analyst jobs, IT, IT Manager vacancies, Other IT jobs
LocationsRail jobs in USA, Washington DC
Contract TypePermanent
Date Posted16 March 2013

Job Description


SUMMARY OF DUTIES: The Chief Business Strategy Officer define the IT Strategy and drive innovation for Amtrak IT. Collaborates with internal IT and other departments to deliver organizational communication and performance reporting of key measures of success for IT services.
The IT Executive Role creates a technology vision and provides the overall leadership for development and implementation of integrated enterprise-wide business technology solutions. Responsible for directing the business technology planning process for the enterprise. IT Leaders are also responsible for analyzing trends in technology assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources of the company while ensuring the development of high-quality technology solutions. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the company.
• Oversees services provided to internal and external customers across the enterprise. • Responsibilities include, but may not be limited to, the following: • Partners with senior business leaders to develop an integrated IT and business strategy. • Chairs a governance board that defines the IT mission, oversees operations, and determines IT investments, and pricing and product strategy. • Acts as champion for acceptance of the business technology plan within the organization. Ensures the

implementation of solutions is consistent with the architecture. • Provides overall leadership for the development and implementation of IT policies and aligns IT and business strategies. • Sponsors collaborative planning processes to ensure high-quality services at optimal cost for the enterprise. • Initiates and ensures improvement processes that impact customer satisfaction and relationships are implemented. Coaches team about corporate decision-making processes, prioritization, and IT/business-unit alignment. • Approves overall IT spending. Aligns overall IT spending with enterprise strategies. Approves the appropriate pricing models for IT services. • Oversees the development and implementation of IT initiatives for the enterprise. • Works with business groups and service providers to establish service level agreements that support business objectives. Modifies as required. Ensures internal SLAs are met. • Provides advice and counsel to the vendor relationship decision-making and contract development processes. Ensures contracts are in place. • Ensures service provider performance is reviewed and that contract managers are notified when necessary. • Meets regularly with team to gather work statuses. Discusses work progress and obstacles. Provides advice, guidance, encouragement and constructive feedback. Ensures work, information, ideas, and technology flow freely among the section. • Establishes individual and organizational objectives that are aligned with business goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention. • Ensures staff has the resources and skills needed to support all work initiatives. Champions workforce deployment of IT organization. • Generates appropriate communication for mitigating the disruption of change. Develops timelines and action steps for anticipating and framing the type of change. Manages change within the IT organization. • Drive, define and implement Amtrak’s IT Strategy; set direction and priorities based on business line needs; prioritize and approve IT initiatives. • Work closely with IT business liaisons (Group Information Officers) to develop tactical plans for the implementation of goals and objectives defined within the IT Strategic Plan. • Conduct reviews to measure and report on progress in accomplishing the goals and objectives within the IT Strategic Plan. • Anticipate business demand for new IT services by understanding the impact of the business strategy on IT; work with the Chief Technology Officer (head of technology strategy) on potential new IT services. • Drive IT innovation and manage innovative activities. • Identify and analyze IT industry leading practices related to customers’ business areas; evaluate new technology trends. • Market Amtrak IT services and innovative solutions to the business / customers. • Oversee the collection of data and creation of periodic management service reports / dashboards. • Manage enterprise and organizational IT communications. • Oversee six sigma efforts focused on improving IT and business processes.
EDUCATION: • Master’s Degree in related technical/business areas or equivalent work experience.
WORK EXPERIENCE: • Extensive technical and business experience. May require broad knowledge of one or more processes/services. Business experience should include assignments in multiple business and technical processes and financial management. • Requires leadership experience in managing cross-functional teams and influencing senior level management and key stakeholders. • Requires demonstrated ability to conceptualize, launch and deliver multiple IT projects on time and within
budget. • Demonstrated ability to perform all essential functions. • Knowledge of planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. • Ability to oversee the development of corporate standards, technology architecture, technology evaluation and transfer. • Skill in managing small to large teams of people responsible for developing and delivering IT solutions for the business and customers. • Demonstrated ability to understand the current business strategy and its implications for technology solutions. • Experience developing IT strategies that align with the business strategy • Ability to learn IT environment quickly and gain deep understanding of Amtrak’s technology. • Extensive experience in managing cross-functional teams and influencing senior level management and key stakeholders. • Ability to effectively identify the best approach for achieving goals while demonstrating an awareness of key issues affecting long-term success. • Expertise in measurement and objective evaluation of progress against IT strategy. • Demonstrates an understanding of emerging technologies (systems that are new to the organization as well as those that are new to the information systems industry), developments and trends related to the Information Technology (IT) function. • Strong customer-orientation and awareness. • Ability to raise customer awareness of Amtrak IT products and services through internal marketing. • Experience determining and delivering management service reports requirements. • Experience in process improvement / Six Sigma; continuously seeks ways to reduce variances in organization processes; is committed to continuous improvement.
COMMUNICATION AND INTERPERSONAL SKILLS: Excellent verbal and written communication skills.

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