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Job Details: Customer Service Quality Supervisor

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Reference90113995
RecruiterAmtrak
Industry SectorCustomer Service Manager vacancies, Other Customer Service, Other Quality, Health&Safety, Environment, Rail Customer Service jobs, Rail Safety, Quality, Environment jobs
SalaryNegotiable
LocationsNew Orleans, Rail jobs in USA
Contract TypePermanent
Date Posted08 February 2013

Job Description

Tasks

SUMMARY OF DUTIES: Working within the Transportation Department, this position performs a variety of duties designed to assure that customer service and service on trains and in stations meets Amtrak Service Standards and supports progress toward targeted levels of customer satisfaction established under the Passenger Rail Investment and Improvement Act (PRIIA).

EDUCATION: Must have a High School Diploma or General Educational Development (GED) certificate.
WORK EXPERIENCE: Submit concise, and effective, written proposals and ideas to support service changes. Prepare and deliver presentations to other individuals, groups, and departments relating to various types of information including metrics and data. Submit detailed, well-written service evaluations and proposals Utilizes TDRS for entries
Requirements
involving employee performance issues. Understands regulatory requirements including Amtraks policies and procedures regarding employee and passenger safety, Quality Assurance and FDA policies, and Drug and Alcohol statutory requirements. Must have extensive experience in passenger/customer service or equivalent, and be able to demonstrate in prior positions examples of how the applicant was able to improve customer service within a team, organization, and/or company.
COMMUNICATION AND INTERPERSONAL SKILLS: Must have excellent oral and written communication skills.
TRAVEL: Yes
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