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Job Details: Lead Service Attendant

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Reference90147056
RecruiterAmtrak
Industry SectorOther Customer Service, Other Railway operations jobs, Rail Customer Service jobs, Rail Operations
SalaryNegotiable
BenefitsUSD 60.00 - USD 17.91 per hour
LocationsOakland, Rail jobs in USA, Railroad jobs California
Contract TypePermanent
Date Posted28 February 2013

Job Description

Tasks

SUMMARY OF DUTIES: The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that result in exceeding customer expectations. Works in a fast-paced environment on board trains. Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. Functions independently while simultaneously supporting the service staff. Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to insure employee and customer satisfaction in both ideal and off schedule conditions. Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. Responsible for the security, sale, safe handling and accounting of food and beverage products. Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. Adheres to uniform and grooming requirements. Prepares associated paperwork. Utilizes a cash register or similar point of sale device and follows established accounting procedures without deviation.

EDUCATION:
Must have a High School Diploma or General Educational Development (GED) certificate.
WORK EXPERIENCE:
Must have some experience in a customer service or similar public contact role exhibiting responsibility,
initiative, physical coordination, problem solving, creativity, and leadership characteristics. Work experience
must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism,
and a customer-friendly demeanor. Must have satisfactory attendance and safe work record. Prior experience
working in a team service environment preferred. Some experience in a food/beverage environment, cash
Restaurant and/or Travel, Hospitality industries preferred.
OTHER REQUIREMENTS:
Applicants for the position of LSA must:
Successfully complete background-screening checks related to previous employment, credit history, and
criminal background checks.
Successfully complete a customer service aptitude & integrity test instrument. Successfully complete drug
screening and pre-employment medical exam. Must be 21 years od age. Be able to lift 50lbs. Be able to work
while standing for long periods of time. Be able to work a variety of hours and days off, including up to six to
eight days away from home crew base. Demonstrate a friendly, outgoing, and courteous disposition.
COMMENTS: Must have prior satisfactory work performance.
TRAVEL: 100 %
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