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Job Details: Customer Service Manager - Safetran

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Reference	900743
Recruiter	Invensys Rail
Industry Sector	Customer Service, Customer Service Manager
Salary	Negotiable
Locations	Louisville Metro, USA
Contract Type	Permanent
Date Posted	20 February 2010

Job Description
Description Invensys Rail North America- Safetran Safetran has been a leading U.S. Railroad Supplier and Manufacturer since the 1920s. Safetran Systems is a full range supplier of switch machines, railroad wayside signal systems, rail transit signaling and rail-highway grade crossing active warning systems. Products include electro-mechanical signal devices, the electrical/electronic control systems, which activate them and the communications systems as well as complete signal system design and construction. The company is a worldwide leader in grade crossing technology and warning systems including state-of-the-art constant warning time controls, efficient and effective flashing light and gate warning devices, housings and all associated hardware. Quality materials and workmanship is a tradition with Safetran, which dates back to 1920 when Safetrans predecessors first began to build a reputation for high-quality and excellence of service. Today, Safetran maintains a network of manufacturing divisions along with the industrys strongest and most diversified sales and service support teams to reflect that dedication to quality and performance, which began over 85 years ago. Safetran is the North America member of the Invensys Rail Group, Invensys plc., with sister companies located in the United Kingdom, Spain, and Australia. Invensys, plc and the Invensys Rail Group are headquartered in London, UK. Safetran is headquartered in Louisville, KY. Customer Service Manager The Customer Service Manager is responsible for managing a customer focused Customer Service team aligned with customer expectations and Safetran capabilities by providing active leadership and support of their daily roles and responsibilities. Specific Duties And Responsibilities A. Provides active leadership for entire Customer Service team in support of their daily roles and responsibilities. B. Provides escalation point to support Customer Service team activities. C. Supervises Customer Service staff, including, but not limited to, the following: a. Checking work. b. Instructing and training employees. c. Acting on employee problems. d. Interviewing and hiring candidates. e. Disciplining employees, including discharge. f. Conducting employee performance evaluations. D. Reviews and reports on-time performance for crossing packages and wayside systems. E. * Reviews and reports on-time performance for entire Safetran organization. F. Ensures satisfactory completion of daily/weekly/monthly Accounts Receivable (A/R) invoicing activities. G. Establishes performance expectations for continuous improvement (CIP) and 5S+. H. Supports collections activities relative to rejected invoices. I. Actively participates in customer Continuous Improvement Team (CIT) meetings. J. Attends Company and industry-related meetings, as required. K. Establishes individual goals which are aligned with the Companys business strategies and objectives. L. Functions as a contributing member of the departments team and other teams, as assigned. M. Performs other duties as assigned by executive leadership. Education Experience And Training A. 4 year degree. B. 5 - 10 years customer service experience, with a minimum of 5 years management experience. Key Competencies A. Strong Leadership skills B. Change Management C. Continuous Improvement D. Experience implementing Lean procedures E. Execution F. Results Driven Standards Of Performance A. Informative and professional assistance when working with the public/customers and co-workers. B. Excellent verbal communication skills to include negotiation. C. Excellent written communication skills to include writing reports, letters, procedures, etc. D. Excellent math skills. E. Ability to maintain initiative while overcoming minor issues. F. Ability to develop new procedures and new approaches to problems. G. Ability to work under stress and with commitment to deadlines. H. Interpersonal relationships which encourage openness, candor and trust, both internally and outside of Safetran. I. Accurate and timely completion of projects and/or reports. J. Successful performance of assigned duties with frequent interruptions and time pressures. K. Maintenance of Company information in a confidential manner. Travel: 0-25% Invensys is an Equal Opportunity Employer Qualifications Education Experience And Training A. 4 year degree. B. 5 - 10 years customer service experience, with a minimum of 5 years management experience. Key Competencies A. Strong Leadership skills B. Change Management C. Continuous Improvement D. Experience implementing Lean procedures E. Execution F. Results Driven

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Job Details: Customer Service Manager - Safetran

This Job Has Expired

Job Description